Front of House Supervisor

Reporting to Duty Manager and Operations Manager

Job Purpose: To ensure The Chiswick Cinema is run to a high standard, ensure our customer service is delivered and meets the high expectations of Trafalgar Entertainment. Provide coaching and training for the Customer service team. Be the first point of contact for customer escalations. 

Main Duties:

Ensure you are present on shift on the front-line providing assistance and leading and coaching the team

• Support the management team in hitting our business strategy targets.
• Undertake management opening and closing duties as required.
• Create and drive your own development opportunities.
• Be the link between the management and Customer service team.

Operational Excellence:

• Mitigating incidents by ensuring the health and safety measures are implemented
• Maintaining the highest operational standards.
• Understand and support back of house operations to deliver business objectives.
• Ensure all business compliance is met.

Customer Focus:

• Ensure there is a customer focused environment within the customer service team. Coach lead and develop the team with this in mind.
• Monitor all customer feedback and communicate it to the management team.
• Create awareness of film product, food and beverage offerings within the cinema.
• Lead the team to ensure the customer service across all areas of Chiswick are to the highest standard.

People Focus:

• Support managers with the recruitment process and lead the induction of new staff.
• Effective organisation of resources to drive and deliver the highest operational standards for the cinema.
• Assist the managers in delivering Team meetings

Finance:

• Maximising all revenue opportunities through effective management i.e., food and beverage, memberships
• Managing risk by ensuring damages wastages are processed correctly and helping with stock counts and the correct way of storing stock is adhered to on a first in, first out, basis.

Along with these duties you might be asked to carry out any other reasonable duties as requested by your line manager.

Person Specification:

• Able to work at key business times (evenings and weekends)
• Customer experience in the leisure or hospitality industry
• Cash handling experience
• IT literate
• Self- motivated and able to work under pressure
• Resourcefulness
• Proactiveness and initiative
• Great time management and organisational skills
• Adaptable and flexible to changing circumstances

The Chiswick Cinema is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous, and ambitious, empowering people to challenge and innovate in pursuit of excellence.